Making Managed Services Easy

Making Managed Services Easy

Now that you and the team have clinked champagne glasses to celebrate your go-live, what’s next? Your work isn’t done just because you’ve launched. In fact, the hard slog is just beginning.

You have a few choices on how to approach the years and years of continued work to refine, improve, and evolve your project. You can:

  1. Stretch your resource internally and ask IT to take on yet another project they don’t have the time for. Maybe your support needs will be taken care of, but you may lose downtime, face long waits for IT get to get around to it while the list of new requests grows, or risk the fixes being done incorrectly; IT is great, but it often takes very specific certifications and experience to do managed services well.
  2. Hire new team members to run managed services internally. While this may be faster than asking IT to handle support, it can be cost-prohibitive to attract, train, and retain this in-demand talent. Do you have the resources and time to hunt for and keep these unicorn employees that everyone else is out to hire?
  3. Find a group of contractors to farm out pieces of various projects. This could be successful – if you’ve scoped the retainer correctly and have the time to manage the vendor stack. But what happens when you’ve hit your bucket of hours and the work still isn’t done? You can get stuck in an endless cycle of broadening and increasing your retainer, quickly making you lose control of the budget.

With Evolve, Spaulding Ridge’s Managed Services offering, you get the best solution possible. We have a deep and wide bench of certified experts who are focused solely on exceeding your expectations – and even more importantly, the expectations of your users. Our team can quickly resolve urgent issues, fulfill enhancement and upgrade requests, and provide strategic expertise, future-proofing, and guidance as added value.

Do you need help understanding how to manage your transformation after go-live? Learn more about Evolve, our digital managed services solution and contact us today.

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