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Adopting a new technology is a long-term solution to problems your company or department may be facing. DocuSign’s Contract Lifecycle Management (CLM) accelerates your business, provides increased compliance, and more efficiency, but, like any other platform and service, it needs to be managed and regularly maintained.
There are two popular routes to take: in-house staffing and employing a managed services provider or MSP. For some, in-house staffing can make sense, but, especially for small to mid-size companies, using a managed service ends up being the smartest, most cost-effective way to maintain technology.
In-house staffing for IT solutions was the only option, way back when. Despite it being a somewhat “old” concept, there are still pros to having in-house IT, which can be simulated but not quite identically remade in outsourced teams.
Having an expert DocuSigner on staff isn’t usually cost-effective or necessary. If your implementation is done well (with appropriate training for the people who use it), outsourcing can be the ideal situation. Sometimes, there’s a bit of confusion over what managed services is and isn’t, though.
Managed services does:
Managed services does not:
With that ground work done, there are both pros and cons to managed services, just like with everything else.
The cons for managed services are really, well, manageable, honestly. Setting up meetings and accountability measures, agreeing to communication standards, and vetting the team upfront can appease most (if not all) of outsourcing issues. The other way to mitigate issues with managed services teams happens before any sort of service starts – you have to find the right scope and fit for what you and your business needs.
Choosing the right company to manage your services is all about asking the right questions. The secret about managed services isn’t so much a secret anymore, but the fact of that matter is, most managed services providers (MSPs) offer very similar prices. This doesn’t mean you should forego getting quotes, but don’t be surprised if they’re all remarkably similar.
The focus for choosing an MSP needs to be around business maturity, referrals, and the minutia of what’s included in packages. This is all about asking the right questions.
And those are just for starters. When choosing an MSP, ask any and all questions. No question is too small or too large and you’ll want to ensure that your future MSP has no problems answering.
We’re proud to be a DocuSign Platinum Partner and to have established the world’s first dedicated Agreement Cloud practice. We’ve served clients from all different industries across the world, and we have the benefit of hearing about every type of problem, like how internal teams are struggling with workflow management, about spending too much time on internal processes, or that they are having trouble hiring a full-time administrator.
Our DocuSign Managed Services alleviates these challenges by delivering a readily available resource team to deliver on requests such as new user setup, reporting assistance, group creation and security, template modifications, updates to SFDC, and other post Go-Live support. Our team of experts can be called upon to create training documentation and other general maintenance to keep end users up-to-date and confident in their implementation, as well as much more.
Companies leverage Spaulding Ridge because we drive ROI for their cloud investments. With Spaulding Ridge DocuSign Managed Services, our clients have achieved an average of 30-40% annual savings. If you’re interested in learning more about our DocuSign Managed Services, reach out to me at [email protected]
An award-winning provider of Cloud solutions and advisory services, Spaulding Ridge helps leading companies deploy Best-in-Cloud™ solutions on a global scale. Spaulding Ridge enables organizations to accelerate operational efficiency, drive digital transformation, and increase competitive advantage.
Spaulding Ridge partners with digitally savvy companies to help: