Need for efficient global contract lifecycle management
Sabre needed to replace a legal contract lifecycle management (CLM) solution with one that integrated with Salesforce and could support four primary business units globally. At the time, Sabre was leveraging several different solutions for their contract management tools, none of which were integrated with each other or other systems.
Sabre’s requirements for this new CLM solution were the ability to consolidate contractual templates, better visibility to the negotiation process, and a faster overall contracting process.
Spaulding Ridge’s Salesforce + DocuSign CLM Integration
Using a design-first approach, Spaulding Ridge consulted on standardizing hundreds of contracts and defined consistent processes across the business units. They integrated DocuSign CLM with Salesforce, enabling the CLM software to pull the necessary data from Salesforce and populate it in the contract templates. The new DocuSign CLM system enabled Sabre to automate much of the contracting process, speeding the whole process up and involving only the necessary stakeholders.
As the intention of the future CLM system was to support four business units initially, with more to come, standardization across the system was key to driving user adoption and expansion.
Sabre also wanted to take strong technical ownership of the system, handling future enhancements and expansions with an in-house team. Thus, providing an easily administrated system with support for Sabre technical resources would set them up for future success.