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Cloud Managed Services

Anaplan Managed Services

Grow Smart™ and scale easily with Spaulding Ridge’s Managed Services team for Anaplan

MEET WITH OUR TEAM

Anaplan Managed Services Model

Spaulding Ridge’s Managed Services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to give you unparalleled assistance on custom-built Anaplan models, integrations, and processes.

Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.

SCHEDULE TIME TODAY

We Hear You: Anaplan Admin Staffing is Challenging

We’ve listened to our Anaplan clients year-over-year and have heard many of the same challenges again and again. Companies often struggle to find and retain resources with the skills to provide day-to-day bug fixes, much less handle the more complex requests for updates to model dashboards or enhancements to UX pages. Worse, in-house recruiting and training is often prohibitively expensive especially when turnover is high.

Blue Gradient

“We need a support team for general model debugging and issue resolution.”

Blue Gradient

“Our team needs support with Center of Excellence (COE) formation and execution.”

Blue Gradient

“There’s a lack of builder resources and general Anaplan knowledge at our organization.”

Blue Gradient

“We need help streamlining existing UX pages, actions, processes, or integrations.”

Blue Gradient

“Someone built our models and then left.”

Anaplan Managed Services

Your Solution: Spaulding Ridge Tech Expertise On-Demand

Whether it’s updates to dashboards and UX pages or getting through a backlog of maintenance, Spaulding Ridge is the support system you need, when you need it.

Your digital transformation journey doesn’t end when the implementation is complete — routine upkeep is crucial to maintaining performance and efficiency. Managed Services is the alternative to using your business’ time and resources on the never-ending cycle of recruiting and training an internal admin.

LEVERAGE OUR EXPERTS

Love

Personable relationship with invested interest in understanding existing models and business solution.

Money

Starting price is less expensive than hiring a full-time admin

Software Testing

Enablement and training for existing/new model builders and administrators

Gear Lighbulb

Provide enhancements to UX pages and updated views for users

Lifesaver

Dedicated team of resources for general model debugging and quick issue resolution.

Support That’s Just a Few Clicks Away

Protect your cloud technology investment with Spaulding Ridge’s Managed Services. With jAAm, our user-friendly support system, you can easily connect with our experts for bug fixes, tech support, minor changes, or general questions. Partner with us for a wide range of solutions to set your team up for success.

Spaulding Ridge, Your Trusted Anaplan Managed Services Partner
What’s Included in Anaplan Managed Services
  • New Functionality & Expansion Within the Existing Model​
  • Logic/Formula Changes to Existing Models​
  • Troubleshooting of Bug & Defects​
  • Model Clean Up & Hygiene ​Checks
  • Enhancing Existing Data Loads​
  • Dashboard/Reporting Creation & Modifications​
  • Archiving Historical Data, Updating Roles & Permissions
  • Code Development Approach (DEV, TEST, PRD) Stand Up​
  • ALM Development​
  • Side by Side Model Building​
  • UX Enhancements & Enablement
  • Connected Planning

The Process

What You Can Expect with Managed Services

  1. Icon Submit Request
  2. Icon Request Acknowledgement & Tracking
  3. Icon Issue Evaluation & Propose Solution
  4. Icon Resolution
  5. Icon Periodic Status Reports

Submit Request

Centralized ticketing system to submit support requests

Request Acknowledgement & Tracking

  • Automated receipt acknowledgement
  • Kicks off SLA timeline and tracks ticket status

Issue Evaluation & Propose Solution

  • Issue analysis by certified subject matter experts
  • Solution offerings

Resolution

  • Solution completed
  • Request resolved and submitter receives confirmation
  • Service cloud ticket closed

Periodic Status Reports

Organizational leadership receives scheduled reporting on request solutions and time to resolution

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Let's Chat

You’ll be connected to an expert Anaplan Managed Services team member who will talk through your business and goals.

 
Our Experts:

Jessica Cook

Jessica Cook

Managed Services Senior Director

Jae Park

Anaplan Managed Services Director

 

Spaulding Ridge, LLC

[email protected]