Welcome to the second installment of our “Get to Know Managed Services” interview series! Our Managed Services practice at Spaulding Ridge is filled with familiar faces and years of industry expertise. Next up in our series is Managed Services Senior Director, Jessica Cook.
Interviewer: Tell us about your background and role in Spaulding Ridge’s Managed Services.
Cook: My background is in legal technology. I am a licensed attorney, and I have been in consulting for over 15 years now, in roles specializing in eDiscovery, contract abstraction, AI, and contract lifecycle management. When I joined Spaulding Ridge back in 2021, it was as part of our Legal Operations practice supporting DocuSign, and I led the rollout of DocuSign Managed Services. I saw how our clients continued to need technology support after their implementations went live and how Spaulding Ridge could be an integral support system for them through best practices advisory services, troubleshooting, and ongoing enablement.
Interviewer: What does our Managed Services offering aim to solve?
Cook: Our goal is always for our clients to successfully adopt these best-in-cloud technologies and see the impact in the form of improvements to their business processes. It can be hard to not only implement a new technology and train an organization’s staff on how to correctly use it, but to also continue to efficiently administer it. Spaulding Ridge bandmates are experts on these technologies and have the knowhow, bandwidth, and capability to assist organizations with rolling these out and reaching full adoption. We don’t want to leave you high and dry once you go live, especially if Spaulding Ridge implemented the technology for you.
“I have seen many organizations think they can “handle it” themselves post go-live without proper internal resources in place, but then come running for help afterwards when the team encounters bugs or doesn’t fully adopt the technology.”
Interviewer: In your opinion, what is the number one benefit of purchasing Managed Services from Spaulding Ridge over other providers?
Cook: Of course, if Spaulding Ridge was your implementer, then utilizing our Managed Services team saves costs in comparison to staffing a new outside support provider or hiring new personnel. Our internal bandmates work together to provide seamless transition at no additional cost for knowledge transfer. Even if you’re just maintaining systems you’ve had for years, however, our team can be helpful in setting up a center of excellence or filling in gaps while you’re onboarding new personnel.
“In the words of one of my DocuSign Managed Services clients, “Just do it!” An MSP like Spaulding Ridge helps you “always be prepared”, so you won’t lose time struggling for assistance when you need it most.”
Interviewer: Who do you think benefits the most from Managed Services, and when is the best time for them to consider them?
Cook: Any organization that either does not have a full-time administrator for a given technology or is new to the technology. I have seen many organizations think they can “handle it” themselves post go-live without proper internal resources in place, but then come running for help afterwards when the team encounters bugs or doesn’t fully adopt the technology. If Spaulding Ridge’s Managed Services team is in place and ready to transition at go-live, then we are there to keep roll out running smoothly, enable users on any technology issues, and prevent any fires from spreading by being available from the start.
Interviewer: What would you tell someone who is debating whether they need Managed Services?
Cook: In the words of one of my DocuSign Managed Services clients, “Just do it!” An MSP like Spaulding Ridge helps you “always be prepared”, so you won’t lose time struggling for assistance when you need it most. We will already have a dedicated team ready and available to support you.
Interviewer: How does one learn more about Spaulding Ridge’s Managed Services offering?
Cook: Contact your engagement lead, check out our website, or feel free to contact me at [email protected]. I am happy to wax poetic on how Spaulding Ridge’s Managed Services can help support your organization’s needs.