CHICAGO, IL, USA (August 22, 2023) – Spaulding Ridge, a global cloud advisory and implementation firm, today announced formalizing a partnership with Certinia, a Salesforce-native, enterprise-wide tool that transforms service businesses.
“This is an important moment for Spaulding Ridge,” said Managing Partner Kyle Boston. “As our clients continue to invest in Salesforce as the single source of truth for all steps in the customer lifecycle, they need an integrated, on-platform tool to bring that same level of data certainty to their services operations. By investing in our global Certinia capabilities, we will be better able to help our clients scale by addressing the services side of their businesses.”
As part of this investment, Spaulding Ridge is adding Jennifer Carey as a Delivery Manager in their Certinia practice. Jennifer has led go-to-market and delivery operations for SaaS consulting teams for over fifteen years, serving enterprise clients in the high tech, professional services, education, healthcare, and non-profit/NGO sectors. She led one of the first implementations of Certinia’s newest offering, Customer Success Cloud, and brings with her a wealth of knowledge and expertise on architecting Certinia PSA, ERP, and analytics solutions for enterprise and commercial customers. Jennifer will help develop and expand Spaulding Ridge’s capabilities, ensure successful projects, and work closely with clients to ensure outcomes.
“Jennifer is an exciting addition to our team given her subject matter expertise in Customer Success Cloud and Services Analytics, said Senior Delivery Director Jordan Steward. “She has extensive domain knowledge of helping services organizations and years of technical experience leading enterprise-wide implementations of Certinia’s cloud offerings.”
Certinia, formerly known as FinancialForce, delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. As a Salesforce-native system, Certinia fits seamlessly within the business technology ecosystem most Spaulding Ridge clients already use, giving them a single source of truth across sales and service operations.
About Spaulding Ridge
Spaulding Ridge is a global leader in business transformation for the offices of the CFO and CRO. We drive clear outcomes for leading enterprises by transforming company data and business processes for better insight, collaboration, and decision making — because when you see further, you go further. We help companies use their cloud technology to achieve:
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