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Cloud Managed Services

DocuSign Managed Services

Grow Smart™ and scale easily with Spaulding Ridge’s Managed Services team for DocuSign

MEET WITH OUR TEAM

DocuSign Managed Services Model

Spaulding Ridge’s Managed Services team is guided by the same expertise as our award-winning implementation services. We provide local support backed by global strength to give you unparalleled assistance on custom-built DocuSign systems, integrations, and processes.

Business is always personal to us, done person-to-person, not logo to logo. You’ll work directly with a dedicated team leader and their staff, holding regular check-ins to assess performance.

SCHEDULE TIME TODAY

Special Projects Manager
Special Projects Manager

“We were so impressed with Spaulding Ridge and the DocuSign work that they do that we signed a contract with them for managed services.”

Keith McCarraher | Special Projects Manager, Genuine Parts Company

We Hear You: DocuSign Admin Staffing is Challenging

We’ve listened to our DocuSign clients year-over-year and have heard many of the same challenges again and again. Companies often struggle to find and retain resources with the skills to provide day-to-day tech support, much less handle the more complex requests for updates to templates and workflows. Worse, in-house staffing is often prohibitively expensive especially when turnover is high.

Blue Gradient
“We don’t have anyone with expert-level knowledge as it relates to the tool.”
Blue Gradient
“We need help making updates to our templates and workflows.”
Blue Gradient
“We need a support team for when issues arise.”
Blue Gradient
“We want to understand available enhancements.”

read more about DocuSign Managed Services vs In-House Staffing

Live Interview with Kraton

Elevating Business Management with Managed Services

After going live with its DocuSign CLM implementation, Kraton engaged Spaulding Ridge to provide Managed Services support to their team and make sure everything ran as planned. Hear from Daniel Bryan, Kraton’s Information Technology Business Relationship Manager, on how Managed Services drastically benefited him and his team.

DocuSign Managed Services

Your Solution: Spaulding Ridge Tech Expertise On-Demand

Whether it’s updates to templates and workflows or getting through a backlog of maintenance, Spaulding Ridge is the support system you need, when you need it.

Your digital transformation journey doesn’t end when the implementation is complete — routine upkeep is crucial to maintaining performance and efficiency. Managed Services is the alternative to using your business’ time and resources on the never-ending cycle of recruiting and training an internal admin.

LEVERAGE OUR EXPERTS

Love

Personable relationship with invested interest in understanding the use case/business context first

Money

Starting price is less expensive than hiring a full-time admin

Software Testing

A sustainability-focused approach to service, giving you solutions that reduce the long-term service footprint of your technology

Gear Lighbulb

Provide best practice guidance on existing implementation and future solutions

Lifesaver

Dedicated team of resources for ongoing support and ease of maintenance

Support That’s Just a Few Clicks Away

Protect your cloud technology investment with Spaulding Ridge’s Managed Services. With jAAm, our user-friendly support system, you can easily connect with our experts for bug fixes, tech support, minor changes, or general questions. Partner with us for a wide range of solutions to set your team up for success.

Spaulding Ridge, Your Trusted DocuSign Managed Services Partner

What’s Included in DocuSign Managed Services
  • New User Setup
  • Dashboard / Reporting Assistance
  • Inactive User Management​
  • Task Group Management and Security
  • Net New Approvals
  • New Subscription Setup
  • Template Modifications
  • Troubleshooting
  • New Release Testing
  • Post Go-Live Support
  • Home Page Content
  • Review of Process Improvements
  • Workflow Optimization
  • Admin Enablement

The Process

What You Can Expect with Managed Services

  1. Icon Submit Request
  2. Icon Request Acknowledgement & Tracking
  3. Icon Issue Evaluation & Propose Solution
  4. Icon Resolution
  5. Icon Periodic Status Reports

Submit Request

Centralized ticketing system to submit support requests

Request Acknowledgement & Tracking

  • Automated receipt acknowledgement
  • Kicks off SLA timeline and tracks ticket status

Issue Evaluation & Propose Solution

  • Issue analysis by certified subject matter experts
  • Solution offerings

Resolution

  • Solution completed
  • Request resolved and submitter receives confirmation
  • Service cloud ticket closed

Periodic Status Reports

Organizational leadership receives scheduled reporting on request solutions and time to resolution

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Let's Chat

You’ll be connected to an expert DocuSign Managed Services team member who will talk through your business and goals.

 
Our Experts:

Jessica Cook

Jessica Cook

Managed Services Senior Director

Henley Darby

DocuSign Managed Services Director

 

Spaulding Ridge, LLC

[email protected]