Lacking a Flexible Sales Compensation Solution
Rockwell needed a flexible solution that would continue to improve their sales performance management processes. Rockwell needed a solution that would manage their many variable pay components.
Rockwell wanted a platform to improve user experience for leaders, employees, and customers by integrating their data into a single source platform with improved data processing capabilities, thus reducing their tech stack, and improving data integrity and accuracy through bringing in different data sources to improve accuracy while minimizing the different technologies used.
Spaulding Ridge’s ACHEVE Framework
Spaulding Ridge focused on four main areas: sales crediting, calculating commissions, plan reporting, and approval, dispute, and issue resolution systems.
Determining which transactions qualified for strategic initiatives (SI) and assigning them to reps eligible for the SI-type streamlined user experience and allowed for a faster credit cycle. Spaulding Ridge also created a system for sales payment with various metric types, allowing for flexible parameters.
Spaulding Ridge linked metadata to plan components and employee pay for future reporting, and created a system with the subsequent ability to accept or reject payments and an added ability to comment and link documentation.